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Junior Technical Support Specialist

Hybrid
  • Amsterdam, Noord-Holland, Netherlands
Support & Onboarding

Job description

Convious is looking for a Junior Technical Support Specialist to join our team in the Amsterdam office! One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As a Technical Support Specialist, you will make sure that our operations run smoothly by providing first and second-line support for our existing customers. This includes the configuration of new customers to the Convious platform. You will work closely together with our Customer Success Managers by taking care of our most valuable assets, our customers but also with our Developers and our Product Managers. 

Hop on this rollercoaster ride

Our mission is to empower the experience economy with a true eCommerce platform. Come join us in making this a reality!


About you:

You are looking for a challenging role in the SaaS world. Communicating is one of your strengths. You have an eye for detail and love solving problems. You thrive in an changeable environment and can work well independently. 


About us:

Convious is a leading software company that connects the experience economy with their visitors. Our platform engages, converts and sells to more consumers by enhancing the customer journey and experience. We are mainly active in the experience economy, serving attractions like a Zoo, Theme Parks, Wellness Venues, Museums and more. Be prepared for seasonal peaks, but also know that in return you have unlimited paid vacation days.

Job requirements

Role and responsibilities:

  • Provide first-line and second-line (technical) support to our customers
  • Troubleshoot issues with our product configurations and integrations
  • Configure new partners during the onboarding process
  • Participate in initiatives for continuous improvement 

Skills and Qualifications:

  • Fluent in English
  • Fluency in another language (French / German) is preferred. 
  • You have some experience in (technical) support or onboarding environment roles
  • You have an eye for detail and are a perfectionist when it comes to planning and operations “mañana, mañana” does not belong in your dictionary, therefore you are a creative problem solver
  • Highly-driven, you own your own stuff and are not afraid to take on responsibility
  • You are proactive, organised, team player, hands-on, and you’ve got outstanding communication skill
  • You have a flexible personality and don't have a 9 to 5 mentality. Shifts can take place during weekends (sporadically).

What we offer:

  • Great international team (check our Instagram page to get an idea)
  • Fantastic office in the heart of Amsterdam
  • A unique experience at the fastest growing AI-scale up in Amsterdam
  • Enjoy our daily healthy (or unhealthy) lunches; your call!
  • Competitive base salary
  • Unlimited paid vacation policy
  • Hybrid work model (possibility to work remote)
  • Growth opportunities within Convious. As a junior technical support specialist you will have the opportunity to grow into various senior roles.

Are you our next Tech Support Hero?

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