Customer Experience Internship

Convious is the AI-powered platform that eliminates manual work and cuts operational costs for 100+ attractions worldwide, from theme parks and zoos to castles and entertainment venues.

Our all-in-one solution manages dynamic pricing, capacity, and marketing, while giving visitors a seamless experience to buy tickets and add-ons across self-service kiosks, POS, and online. With Convious, venues sell smarter, operate efficiently, and focus on what matters most: making visitors happy.

General profile:

To be successful in this role, you should be driven, assertive, and committed. And fun! (Being fun is important) It will also require good organisational skills, self-motivation, and a lot of hard work. But if you’re up for a challenge, you are going to LOVE IT!

You will work on:

• Assisting the Support & Customer Experience Team Lead with process improvement projects to prepare for our partners’ high season in Summer 2026.

• Supporting the merging of all knowledge sources into a single, centralised, AI-powered platform.

• Helping align documentation structure, tone of voice, and accessibility across teams.

• Regularly reviewing partner ticket shops to ensure accuracy, conversion optimisation, and strong revenue performance.

• Handling ad-hoc tasks whenever required.

We are looking for you if you:

• Have a background in hospitality/ leisure and/or economics/ business administration.

  • Nice to have: Technical background, IT studies

• Have excellent time management and organisation skills.

• Are fluent in English. 

  • Nice to have: You can speak one additional language (German, Dutch, or French).

• Have a high level of energy with a can-do attitude.

• Are a natural problem solver with attention to detail.

• Available for a minimum period of 5-6 months full-time (no research).

• Are enrolled at a university or Hogeschool for the entire duration of the internship.

Keep in mind: Your school must be able to provide you with the contract for us to be able to take you in - Please check that it’s the case before applying 🙂.

Why join Convious:

• Be part of a fast-growing SaaS scale-up transforming the leisure industry.

• Work from our beautiful canal-side office in Amsterdam.

• A truly international, fun, and driven team (check our Instagram for a peek).

• Your own MacBook.

• Daily team lunches.