Support & Customer Experience Manager

Job Description 

Convious is the AI-powered platform that eliminates manual work and cuts operational costs for 100+ attractions worldwide, from theme parks and zoos to castles and entertainment venues.

Our all-in-one solution manages dynamic pricing, capacity, and marketing, while giving visitors a seamless experience to buy tickets and add-ons across self-service kiosks, POS, and online. With Convious, venues sell smarter, operate efficiently, and focus on what matters most: making visitors happy.

General Profile

Serve as the primary relationship owner for assigned customer accounts, ensuring onboarding, product adoption, satisfaction, retention, and identifying growth opportunities.

What You’ll Do

• Manage 15-20 customer accounts based on language, geography, and complexity

• Lead technical onboarding and implementation for new customers

• Provide technical support and troubleshooting, and collaborate with Technical Solution Consultants on implementation and technical issues

• Conduct regular health checks, business reviews, and success planning sessions with customer accounts 

• Drive product adoption and feature utilisation across your customer base 

• Identify and qualify upsell/cross-sell opportunities for the Revenue team to pick up

• Maintain customer health scores and proactively address at-risk accounts

• Create and deliver customer training

Who You Are

• 3+ years of Customer Success, or Customer Support experience

• Fluent in English and an additional language like German, French or Dutch is a plus

• SaaS/technology product experience

• Strong communication and relationship-building skills

• Experience with customer success platforms and CRM systems

Why Join Convious

• Be part of a fast-growing SaaS scale-up transforming the leisure industry

• Work from our beautiful canal-side office in Amsterdam

• A truly international, fun, and driven team (check our Instagram for a peek)

• Unlimited paid vacation policy — because rest fuels performance

• Lease bike plan and a competitive salary package

• Your own MacBook

• Daily team lunches