Junior Technical Support Specialist

Convious is looking for a Junior Technical Support Specialist to join our team in the Amsterdam office! One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As a Technical Support Specialist, you will make sure that our operations run smoothly by providing first and second-line support for our existing customers. This includes the configuration of new customers to the Convious platform. You will work closely together with our Customer Success Managers by taking care of our most valuable assets, our customers but also with our Developers and our Product Managers. 

Hop on this rollercoaster ride

Our mission is to empower the experience economy with a true eCommerce platform. Come join us in making this a reality!

About you:

You are looking for a challenging role in the SaaS world. Communicating is one of your strengths. You have an eye for detail and love solving problems. You thrive in an changeable environment and can work well independently. 

About us:

Convious is a leading software company that connects the experience economy with their visitors. Our platform engages, converts and sells to more consumers by enhancing the customer journey and experience. We are mainly active in the experience economy, serving attractions like a Zoo, Theme Parks, Wellness Venues, Museums and more. Be prepared for seasonal peaks, but also know that in return you have unlimited paid vacation days.

• Technical Support: Provide prompt first and second-line technical support to our customers, addressing their issues and ensuring satisfaction.

• Customer Configuration: Assist in onboarding new customers, configuring their integration with the Convious platform.

• Collaboration: Work closely with Customer Success Managers, Developers, and Product Managers to resolve issues and ensure a seamless customer experience.

• Improvement: Contribute to initiatives for continuous improvement, enhancing operational processes.

Qualifications:

• Language Skills: Fluent in English; fluency in another language (French/German) is preferred.

• Experience: Experience in technical support or an onboarding role is beneficial.

• Detail-Oriented: Possess a keen eye for detail, ensuring accuracy in configuration and support tasks.

• Problem Solver: Creative and resourceful in solving problems and managing challenges.

• Team Player: Proactive, organized, and hands-on, with excellent communication skills to work effectively with customers and colleagues.

• Flexibility: Adaptable personality, ready to handle occasional weekend shifts