Partner Support Specialist (Dutch/German)

  • Support & Onboarding
  • Amsterdam, Netherlands

Partner Support Specialist (Dutch/German)

Job description

Convious is looking for a Partner Support Specialist (Dutch/German) to join our team in the Amsterdam office! As a Partner Support Specialist, you will make sure that our operations run smoothly by providing first-line support for our existing customers. You will work closely together with our Onboarding Specialists and Customer Success Managers by taking care of our most valuable assets, our customers.

Do you have an eye for detail and a love for technology? Are you tech-savvy, problem solving and do you have a "get things done" mentality?

Worldwide, we all have to spread visitors. Convious has been doing this already for years and has the best system for this in our industry. Because of our success, we are rapidly growing and looking for new talent.

We are mainly active in the experience economy, serving attractions like a Zoo, Theme Parks, Wellness Venues, Museums and more. Be prepared for seasonal peaks or availability in the weekend. But we believe in balance, so there are no limited vacation days so you can it manage yourself.

If this sounds like you then wait no more and apply below!

Job requirements

Role and responsibilities:

  • Provide first-line support to customers
  • Assist customers with self-service tool based on our Knowledge Base
  • Troubleshoot issues with our product
  • Contributing to the automation process we are currently facing

Skills and Qualifications:

  • You are fluent in English and German or Dutch (both verbal and written); preferably native UK, DACH, or NL
  • You have some experience in customer support environment 
  • You have an eye for detail and are a perfectionist when it comes to planning and operations “mañana, mañana” does not belong in your dictionary, therefore you are a creative problem solver
  • Highly-driven, you own your own stuff and are not afraid to take on responsibility
  • You are proactive, organized, team player, hands-on, and you’ve got outstanding communication skills

What we offer:

  • Great international team (check our Instagram page to get an idea)
  • Fantastic office in the heart of Amsterdam
  • A unique experience at the fastest growing AI-scale up in Amsterdam
  • Enjoy our daily healthy (or unhealthy) lunches; your call!
  • Competitive base salary
  • Unlimited paid vacation policy
  • Hybrid work model (possibility to work remote)

Our policy is always to "act in Convious' best interest". We don't have many rules or forms about the work process and we intermix work and personal time quite a bit. You will need to be comfortable working in the most agile of environments. Requirements might be vague, and iterations will be rapid. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Are you our next Partner Support Hero?