Customer Success Manager (UK,BNL)

  • Sales
  • Amsterdam, Netherlands

Customer Success Manager (UK,BNL)

Job description

We're looking for native-speaking Success Managers with a client-first attitude, who will help our customers achieve their goals while using our platform.

As a Customer Success Manager at Convious, your role will impact our customers immensely, so you should be able to fully understand our customer’s needs and pain points and identify improvement areas for them to increase their productivity and results. Your responsibilities will go from onboarding new customers and setting them up for success, improving current relationships with existing customers, and increasing the value they get from our service. All the decisions you make will be based on the data collected while applying support to our customers.

Do you have a customer-first mindset and a love for technology? Do you thrive in fast-paced environments and can adapt quickly? Are you interested in helping Convious improve the quality of our services and the overall experience of our customers?

About us:
Convious is a leading software company that connects the experience economy with their visitors. Our platform engages, converts and sells to more consumers by enhancing the customer journey and experience. We are mainly active in the experience economy, serving attractions like a Zoo, Theme Parks, Wellness Venues, Museums and more. Be prepared for seasonal peaks, but also know that in return you have unlimited paid vacation days.

Job requirements

Role and responsibilities:

  • Build strong, trustworthy relationships with our customers
  • Give the best possible onboarding experience
  • First-line support via e-mail and phone
  • Periodic "health checks" to see if our clients are satisfied
  • Engage with ALL customers and make sure they’re all happy and generating revenue
  • Become a Convious product expert and use this knowledge to guide customers towards their goals and success effectively
  • Onboard new partners
  • Troubleshoot issues with our product
  • Contributing to the automation process we are currently facing
  • Work closely with the sales team, identifying and highlighting commercial opportunities.

Skills and Qualifications:

  • Previous experience in Account Management and/or Customer Success management for two years
  • A passion for helping people in a software-oriented environment
  • Native Dutch/UK speaker and fluent in English (both verbal and written)
  • Highly driven, you own your stuff and are not afraid to take on responsibility
  • You are proactive, organized, team player, hands-on, and you’ve got outstanding communication skills
  • Detail-oriented and analytical
  • Demonstrated ability to increase customer satisfaction.

What we offer:

  • Great international team (check our Instagram page to get an idea)
  • Fantastic office in the heart of Amsterdam
  • Hybrid work model (possibility to work remote)
  • A unique experience at the fastest growing AI-scale up in Amsterdam
  • Enjoy daily healthy or unhealthy lunches; it’s your call
  • Competitive base salary
  • Unlimited paid vacation policy

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Are you our next Customer Success Super Star?