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Onboarding Specialist (UK, DACH, NL)

Amsterdam, Noord-Holland, NetherlandsSupport & Onboarding

Job description

We are looking for an Onboarding Specialist (UK, DACH, NL) with proven experience and a passion for SaaS technology solutions to join our international team in Amsterdam, the Netherlands.  One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As an Onboarding Specialist , you will make sure that our new partners get onboarded smoothly to our SaaS product.  

You will work closely together with our Customer Support and Customer Success Managers by taking care of our most valuable assets, our customers! Also, you will work closely together with our Developers and our Product Manager.

Do you have an eye for detail and a love for technology? Are you tech-savvy, problem solving, and do you have a "get things done" mentality? If this sounds like you then wait no more and apply below!

Hop into this rollercoaster ride

Our mission is to empower the experience economy with a true eCommerce platform. Come join us in making this a reality!

About us:

Convious is a leading software company that connects the experience economy with their visitors. Our platform engages, converts and sells to more consumers by enhancing the customer journey and experience. We are mainly active in the experience economy, serving attractions like a Zoo, Theme Parks, Wellness Venues, Museums and more. 

Job requirements

To be an effective team member, you need:

As an Onboarding Specialist, you will take the lead in the onboarding process of our partner. You will become an expert in our software solution, support our existing partners on a daily basis, and work hand in hand with your colleagues from Customer Successes. You will need a problem-solving mindset, a "get things done" mentality, and a passion for tech.

You will collaborate with your colleagues from product and development and make sure that our partners benefit from new features. In a nutshell, you will:

  • Take care of the configuration of new and existing customers in our software.

  • Participate in POS/ entrance hardware configuration and support

  • Troubleshoot issues with our product

  • Provide second-line support to partners

  • Contribute to the continuous development of our software

  • Collaborate flexible with different teams and across functions

If you want to board our rocket ship, apply below!

Skills and Qualifications:

  • Living in the Netherlands

  • Fluent in English and/or German (Dutch is a huge plus); ideally native.

  • You have a High School Diploma or a Bachelor's degree.

  • You have some experience in onboarding or delivery environment roles.

  • You have an eye for detail and are a perfectionist when it comes to planning and executing tasks.

  • You take ownership and are not afraid of responsibility.

  • You are proactive, organized, a team player and have outstanding communication skills.

  • Experience with HTML, CSS and basic web development is a big plus.

  • Experience with configuration and troubleshooting of ticketing software or the leisure industry is a pre.

  • Experience with ticketing hardware / POS is a big plus.

  • You have a flexible personality and don't have a 9 to 5 mentality. Shifts can take place during weekends.


What we offer:

  • Great international team (check our Instagram page to get an idea)
  • Fantastic office in the heart of Amsterdam
  • A unique experience at the fastest growing AI-scale up in Amsterdam
  • Enjoy our daily healthy (or unhealthy) lunches; your call!
  • Competitive base salary
  • Unlimited paid vacation policy
  • Hybrid work model (possibility to work remote)

Our policy is always to "act in Convious' best interest". We don't have many rules or forms about the work process and we intermix work and personal time quite a bit. You will need to be comfortable working in the most agile of environments. Requirements might be vague, and iterations will be rapid. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Are you our next Onboarding Hero?