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Technical Consultant SaaS

Amsterdam, Noord-Holland, NetherlandsSupport & Onboarding

Job description

Technical Consultant SaaS you curious, persistent, logical, and clever? Do you like to be in charge? Then this could be the perfect opportunity to join us because we are looking for a responsible Technical Consultant SaaS

You ensure the when what and how of new implementation. You think two steps ahead, know every detail of your customer and keep calm under pressure. You are a creative problem solver striving to find solutions while leading the project and balancing resources and the needs of our customers and the business.

As a Technical Consultant SaaS, you will make sure that our new and existing customers get tailor-made advice and guidance about our All-in-one platform SaaS platform.

About us
Convious is a leading software company connecting the experience economy with their visitors. Our All-in-one platform driven by AI engages, converts and sells to more consumers by enhancing the customer journey and experience. To offer our partners a complete solution we provide POS hard- and software as well. We strive to always be ahead of the competition with our All-in-one solution, providing future proof products and services.

Job requirements

As a Technical Consultant SaaS located at our Dutch office in Amsterdam you will lead large international implementations. The role will give you full ownership of the delivery of the assigned projects. You will plan, execute, monitor, control, and close implementations. Furthermore you will be responsible for giving the right advice to make this implementation and our future cooperation with the customer as successful as possible. 

  • You understand customer requirements and business objectives

  • You act as an interface between our teams to deliver our products and services

  • You Provide strategic advice to achieve goals

  • Provide assistance with technical issues 

  • Revise existing systems and suggest improvements

  • You take full responsibility for the successful delivery of all projects assigned to you by optimizing in-scope, on-time and on-budget delivery

  • You demonstrate your multi-disciplinary team leadership skills by effectively utilizing internal and external resources

  • You maintain a proactive, can-do attitude when spotting and resolving potential risks

  • You confidently manage our partner and other stakeholder relationships

Your profile

  • You have relevant practical experience (min. 5 years) in delivering technical projects and/or IT consultancy

  • You can take end-to-end responsibility for project delivery, acting as main contact for any delivery related matters, including escalations, upsells, ramp-downs etc.

  • You are excellent in communication, engagement, decision-making, problem-solving, conflict management, negotiation and leadership

  • You have the ability to engage with the client in technology discussions

  • You have solid organizational skills, including attention to detail and multitasking

  • You quickly recognize the needs of our partners and proactively contribute to the improvement of our product and processes

  • You are open, empathic and professional in dealing with people

  • You are living in The Netherlands and are able to come to the office in Amsterdam on a regular basis

  • You are fluent in English. Other languages such as Dutch, German and/or French are a big plus as you will work with our partners directly in Benelux, DACH and France.

  • Your hands-on and flexible personality is a perfect match for us as a scale-up

What we offer:

  • A great and fun international team with more than 16 nationalities: Check our Instagram page to get an idea.

  • A lovely office space in the heart of Amsterdam where you can join our famous monthly team gatherings

  • A unique experience at one of the fastest growing AI-scale ups in leisure

  • Encouragement of independent decision making

  • Strong team support with all pull requests being reviewed and valuable feedback given

  • A daily healthy (or unhealthy) lunch - it’s your call!

  • A competitive base salary

  • An unlimited paid vacation policy with loads of freedom but great responsibility

  • A hybrid work model

Hop into this rollercoaster ride
Our mission is to empower the experience economy with an End to End eCommerce process. Come join us in making this a reality!