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Onboarding Specialist DACH

Netherlands, Noord-Holland, AmsterdamSupport & Onboarding

Job description

Convious is looking for an Onboarding Specialist to join our team in Amsterdam! Convious is providing the best SAAS in the experience economy, serving attractions like Zoo's, Theme Parks, Wellness Venues, Museums and more. With a truly data-driven approach, we offer solutions for the whole customer journey and help venues to improve their visitors’ online experience. We are growing rapidly and looking for new talents. 

What You’ll Learn And Do

As an Onboarding Specialist, you will take the lead in the onboarding process of our partner. You will become an expert in our software solution, support our existing partners on a daily basis, and work hand in hand with your colleagues from Customer Successes. You will need a problem-solving mindset, a "get things done" mentality, and a passion for tech.

You will collaborate with your colleagues from product and development and make sure that our partners benefit from new features. In a nutshell, you will:


  • Taking care of the configuration of new and existing customers in our software.

  • Troubleshoot issues with our product

  • Provide second-line support to partners

  • Contributeing to the continuous development of our software

  • Collaborate flexible with different teams and across functions

If you want to board our rocket ship, apply below!

Job requirements

What we are looking for: 

  • You have a High School Diploma or a Bachelor's degree

  • You have an eye for detail and are a perfectionist when it comes to planning and executing tasks

  • You take ownership and are not afraid of responsibility

  • You are proactive, organized, a team player and have outstanding communication skills

  • You are fluent in English and German or Dutch (both verbal and written); ideally native UK, DACH, or NL

  • Experience with HTML, CSS and basic web development is a big plus

 

What we offer: 

  • Competitive salary

  • Becoming part of a fantastic international team (check our Instagram page to get an idea of the wipe)

  • Great office in the heart of Amsterdam

  • Work hard, play hard: No 9 to 5 mentality, work can (sporadically) take place during weekends 

  • Work hard, play hard: Unlimited paid vacation policy

  • Enjoy our daily healthy (or unhealthy) lunches; your call!

  • Hybrid work model (possibility to work flexible & remote)

  

Our policy is always to "act in Convious' best interest". We don't have many rules or forms about the work process and you will need to be comfortable working in the most agile of environments. Requirements might be vague, and iterations will be rapid. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Are you our next Onboarding Hero? 

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